KINTO stands behind the quality of everything we sell, and we hope that you are happy with your items(s). Our products are fully warranted against defects in materials. 

Return conditions: Our policy is to issue a refund for qualifying merchandise purchased online within 14 days* of receiving. Items must be returned new, unused, and with original packaging. You must have an original order number and email to complete your return.

Request to cancel an order

If you've changed your mind after placing an order, you can submit a cancellation request by contacting customer service.

To send a cancellation request, please email customer service: info@kinto-europe.co.uk

Orders begin processing shortly after they are placed. While we will always review your request, we are currently unable to guarantee cancellation once an order has been submitted. If your order has already entered our fulfilment process, it may no longer be possible to cancel before dispatch.

If we are unable to process your cancellation request, you may still exercise your statutory right of withdrawal once you have received your order.

 

Right of Withdrawal 

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Submit a return request using the link below or contact our customer service team.

Start a return

To start a return, click here.

Once approved, you will receive a Royal Mail QR code by email.
It will also be available in your customer account.

To return your item(s):

1. Download your QR code.

2. Pack your items securely and remove or cover old shipping labels.

3. Take your parcel and QR code to a Post Office or Royal Mail Customer Service Point. They’ll print and attach your label—no printer needed.

4. Keep your proof of postage until your refund has been processed.

A £3.75 return postage fee applies to standard returns and will be deducted from your refund once your return has been received and processed.

If you believe your item(s) to be damaged, faulty or incorrectly supplied, please contact us before requesting a return, as different conditions may apply. Please do not use the standard returns process, as this may delay the handling of your return.

Return conditions

You have 14 days from delivery to request a return, and a further 14 days to send your items back.

To qualify for a refund:

• Items must be unused and in their original condition.

• Items should be returned in their original packaging where reasonably possible.

• You must provide your original order number and email address to complete your return.

Holiday returns: Orders placed by 31 December 2026 may be returned until 31 January 2027.

 

Important Information

• Items purchased through a third party or reseller must be returned to that retailer and are subject to their return policy.
• All products returned must be securely wrapped to protect them during transport.
• Exchanges are not available. If you would like a different product, please return your item and place a new order.

Refunds are issued to your original payment method. For statutory withdrawals, refunds are issued within 14 days of receiving the returned items or proof of dispatch, whichever is earlier.

Please contact us via our contact form if you have any questions.